6 ms·
I actually find these to be irritating if not kind of offensive. (Like the "we are experiencing larger than normal call volume" that literally always plays.) Wh
by dataflow 3y ago
I actually find these to be irritating if not kind of offensive. (Like the "we are experiencing larger than normal call volume" that literally always plays.) Who exactly is sorry here? The computer? It doesn't (yet?) have feelings. The engineers? They're not telepathic, they have no idea anything just happened to you, let alone feel sorry for it. It seems to be at best a random guess as to how some group of people is feeling, and at worst a lie.
- Angostura 3y agoClearly the engineers do know that something happened to the user- they are thinking about the circumstances that would have triggered the error message as they wrote the message
- dataflow 3y agoThey don't know something happened. They only know that if something were to happen, then this message should pop up. That's not the same thing. People don't get feelings for events that they're not aware of having ever happened. (Also, chances are good the people who authored the message aren't even the same ones currently at the company by the time you see them. Which ones would the message even apply to?)
- cqqxo4zV46cp 3y agoIt’s pretty safe to assume that people find being on hold a neutral to negative experience. Not a whole lot of guesswork there.
- dataflow 3y agoI'm talking about the authors' feelings (who are purportedly feeling sorry), not the users'. Do I feel sorry that my user didn't have access to some file? Not really? Maybe it was the right thing? If they were malicious I would feel glad. If not, I have no idea what to feel, it depends on the context.