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> Watch a 10-year veteran insurance employee use a green screen. Yes! I knew an Insurance customer service op who self-described as having no computer skills,
by jl6 3y ago
> Watch a 10-year veteran insurance employee use a green screen.
Yes! I knew an Insurance customer service op who self-described as having no computer skills, but when I saw her using Reflection it was like watching a speedcuber savant.
- ethbr1 3y agoThe spit take for me was doing process documentation, screen by screen. I would explain to them to stop after each screen or keystroke, so I could document it. Despite being smart people and understanding the ask, almost every SME I worked with failed at some point, blazing through multiple screens without even realizing it. That's some strong muscle memory there!
- bitwize 3y agoMy mom, who worked in insurance customer service, was very quick with the green-screen interface. Not so much the J2EE replacement for said interface.