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OneMedical customer since well before the acquisition -- the enshittification continues. Competitor services costing muliples of what OneMedical does keeps me
by 98codes 3y ago
OneMedical customer since well before the acquisition -- the enshittification continues.
Competitor services costing muliples of what OneMedical does keeps me in place for now; that, and getting an appointment and the experience of that appointment at a "normal" doctor's office is still the same as it's always been: scheduling is a massive PITA, and you're lucky if they aren't running at least 30 minutes behind by lunchtime.
- jessriedel 3y agoHave you personally noticed any downgrade in your experience yet? Each year I waffle back-and-forth about whether the OneMedical membership fee is worth it, but only because I'm pretty healthy and don't get to use it much. Whenever I do, it works great: book an in-person doctor's appointment same-day/next-day in 10 minutes, get seen within 5 minutes of walking in, no need to fill out an in-take form with my complete medical history for the umpteenth time, and prescriptions and follow-up all handled seamlessly on the website. The Amazon acquisition seemed like the best outcome we could hope for. Experience says it's unrealistic for OneMedical to remain independent forever, and Amazon has much better customer service than almost any other big company with a broad customer base. Insofar as the OneMedical experience was stellar mostly because it was being subsidized with ~$1B in VC/PE money (which is plausible to me), belt tightening was inevitable.
- thex10 3y ago> Have you personally noticed any downgrade in your experience yet? Longtime One Medical customer here, it feels the same good experience to me.
- 98codes 3y agoThe two doctors I regularly saw - my primary care doctor and the one I used when she wasn't available - both left One Medical right after Amazon purchased them. Since then, it's impossible to get an MD appointment, but a flood of new physician assistants will happily see you. I'm at an age where if I'm going to the doctor, I want a doctor. That's harder to come by.
- jessriedel 3y agoWhere are you located? I just checked for appointments with MD in San Francisco tomorrow and there were 5 different doctors available, with maybe a dozen time slots to choose from.
- jlund-molfese 3y agoHave you tried https://goforward.com/ https://goforward.com/ ? It's not especially cheap and they don't accept insurance, but you can do everything in the app, there is no waiting time, and the medical professionals seem passionate and competent.
- tarr11 3y agoI was looking at them and gave them my contact info. The aggressive sales techniques- many calls and texts within a week - really turned me off.
- lancesells 3y agoSame here. Ads following me everywhere just made it seem like my health was not their main concern.
- 98codes 3y agoCosts 8x as much annually and doesn't take insurance? That's not a real option unfortunately.
- x0x0 3y agoAt the time of reading, there's a banner on the site reading "CLAIM YOUR EXCLUSIVE OFFER * Join for $99/mo (normally $149) * Ends Friday" Sales tactics like this are literally the last thing I want from my doctor.
- nerdjon 3y agoI have so far had good luck with Forward, been with them for 2 years. It is pricy, but being able to text someone at anytime and all of my basics are covered is nice. There isn't anything they can try to upsell me on since it's all included.
- chkaloon 3y agoHave you looked for an independent Direct Primary Care doc? I use one in Wisconsin in addition to my usual PCP for routine stuff, vaccinations, lab tests, etc, and it saves me 90%+ off what I would pay with my PCP. My PCP is just essentially my catastrophic backstop now.