This mirrors my experience with Framework tbh. I love the hardware but they've let us down at pretty much every stage when it came to customer service. First l

This mirrors my experience with Framework tbh. I love the hardware but they've let us down at pretty much every stage when it came to customer service. First laptop clearly had no QC and instead of offering to swap it, the expectation was we would do some pretty tricky repairs to a brand new laptop. We sent that one back but the return just sat there for weeks without being processed before a post on the forums got it moving. The other laptop refused to boot after eighteen months (still under the two year EU warranty) but involved about twenty back and forward emails to support - half of which ignored diagnoses we had already done and provided the results for. I love the hardware but I just don't think I can recommend people buy one at the moment, which is a real shame.