3 ms·

I don't so much mind paying extra to the person doing the delivery, I get frustrated when I have no insight (intentionally) into how much of the fees and surcha

I don't so much mind paying extra to the person doing the delivery, I get frustrated when I have no insight (intentionally) into how much of the fees and surcharges (or even tips) are supporting delivery driver salary and benefits versus being a convenient way for a company that mostly exists virtually to increase their fees without it being obvious. I will absolutely call a place and order on the phone if it avoids grubhub extracting an extra $10 in fees from both sides of the transaction... and give the delivery driver the difference in tips. But yeah, less frequently than I did when VCs were subsidizing the cost.

xboxnolifes 3y ago
So much this. I'm the asshole if I tip $0, but I have no insight into how much the delivery driver is making. Am I tipping on-top of a full salary? Am I tipping to someone who is paid entirely through tips? No idea. Instead you play the game of guessing how much you're supposed to pay for services. Either bundle in the driver's payment into the fees entirely, or don't at all. Let's drop this game of having to guess how much to tip to make up for what the company is not paying the drivers.