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Tickets, oh what do you do with those? Close them with a 'RTFM, noob'? Or do you, perchance, read them, try to replicate the problem, code up a test case, and
by tmtvl 3y ago
Tickets, oh what do you do with those? Close them with a 'RTFM, noob'?
Or do you, perchance, read them, try to replicate the problem, code up a test case, and do some good old fashioned programming to fix the problem?
- FrustratedMonky 3y agoFor real? I'm asking about the entire industry. Maybe voice an opinion after you get your second job. Edit: I'd say overwhelming, 'tickets' are taken and resolved by people with no access to code, and no authority to make any fixes. The situation you are representing is a very small percentage of problems.
- Terr_ 3y agoI think there may be a confusion here between engineering task tickets versus customer-support tickets which might just be "the thingy isn't working somehow".
- mikestew 3y agoMaybe voice an opinion after you get your second job. You might do well to watch your tone. I'm not the one you're replying to, but it seems you've constructed a straw man and are now beating the living stuffing out of him. Are you arguing that there are no jobs where machine-executable code gets written anymore? Assuming that is the case, I believe the burden is upon you to demonstrate a lack of new code being written. Because I've got a commit waiting for it's commit message, and it sure looks a lot like a new data abstraction layer to me, and I'm pretty sure I'm the one that wrote it.
- FrustratedMonky 3y ago"watch your tone" What? Are you guy like 12 or something? Is this word salad supposed to be a point?
- dirtyhippiefree 3y agoDid you see the tone the poster was responding to? Let me refresh your memory: “Tickets, oh what do you do with those? Close them with a 'RTFM, noob'?” True story.