I think nearly all SLAs just give you discounts on the service's bill. Eg if your service vendor costs you 1000/month and they have a 10-day outage and you los

I think nearly all SLAs just give you discounts on the service's bill. Eg if your service vendor costs you 1000/month and they have a 10-day outage and you lose 10000000, they will credit you 1000 best-case, or maybe 1/3 of that (since it was up most of the month).