No, what he's saying is that mods need to only be able to mute users, not kick them. Kicking someone out of the room they want to be in only hurts your service

No, what he's saying is that mods need to only be able to mute users, not kick them. Kicking someone out of the room they want to be in only hurts your service -- not the room -- because they won't have any interest in visiting the other rooms and they're not going to bother going back into a room they've been kicked out of. There is truly no reason anyone should be kicked. It leaves a sour taste in the user's mouth, especially if -- like those of us posting here -- it was for no other reason than the mod's ability to do so. Anyone in the room to troll or flood (by the way, your 'flood' methodology sucks - I type fast, I shouldn't be reprimanded for it) will be put off of the room and move on to the next, at which point, a certain amount of mutes in a certain amount of time should set a flag that puts a global mute on that person for a set amount of time.