This was a nightmarish read. I'm glad he was eventually able to get the replacement paid for. On top of your state's DOI, there are a few agencies that can (ty

This was a nightmarish read. I'm glad he was eventually able to get the replacement paid for. On top of your state's DOI, there are a few agencies that can (typically) be used to bring insurance and other companies more swiftly into compliance with the laws they're meant to proactively follow: * Many state AGs are responsive to well-documented problems and will send a warning on official letterhead. * This won't work for insurance, but the CFPB[1] has a relatively smooth complaint process for financial issues, and (anecdotally) generally produces a rapid outcome. [1]: https://www.consumerfinance.gov/ https://www.consumerfinance.gov/