4 ms·

Its not just their linear compressors, its the fact that they use very thin aluminum tubing on the high side, and apparently have had assembly issues where weld

Its not just their linear compressors, its the fact that they use very thin aluminum tubing on the high side, and apparently have had assembly issues where weld material has splattered on the tubes, which after a bit of thermal cycling (or maybe its just galvanic corrosion) they start leaking. I to had a LG refrigerator declared "unfixable" and bought back by LG, but I actually decided they were idiots and fixed it myself after having not only their local repair people fail to fix it, but the "expert" from LG's regional center come out and diagnose it. (It should be noted that he diagnosed the condenser, the only part not already replaced at that point, and that failed to fix it so, they declared it unfixable). Turns out in my case, the leak was in the yoder loop, a modern trick for increasing the efficiency of a refrigerator by running a high pressure refrigerant line around the doors to avoid needing electric defrost loops (what pretty much every fridge made pre ~2005 or so has). And since the yoder loop is embedded in the spray foam insulation between the exterior and interior of the fridge is is largely unrepairable because the insulation would have to be destroyed and somehow partially refilled, which wouldn't be possible without adding a bunch of access holes/etc to the exterior. So, I bypassed it, as a "research project" before buying another fridge, something the LG folks told me wouldn't work, and the tech refused to do. Which funny enough i'm an EPA certified small appliance repair tech (don't ask! lol) so, it apparently is just up my alley. And guess what 5 years later is still going. I've had to manually defrost the ice maker fan once in that timeframe and it does tend to get some condensation build up on the bottom of the french doors, but nothing that wipeing it away every few days doens't solve. As an additional bit of fun, this refrigerator has a steel condenser and both aluminum as well as copper tubing/fittings.

strawberryfie 3y ago
So it was unfixable, without disabling an essential feature?
- inferiorhuman 3y ago
  The yoder loop on a fridge is designed to prevent condensation near the door seals. Depending on your climate you may be able to get away without one. When I'm talking about the heater on mine not working, I'm talking about the heater for the evaporator. Without a working heater I'd get enough ice built up on the evaporator within a week to cause problems with the evaporator fan. If the fan doesn't work you're not gonna get much in the way of cool air into the fridge or freezer compartments.
  - strawberryfie 3y ago
    You didn’t mention the evap heater. What could LG have done differently to fix your fridge to factory spec?
    - inferiorhuman 3y ago
      Pretty much everything else could be done differently: - Calling in a warranty claim involved going through a troubleshooting script that wanted me to do things that my fridge could not do. LG needs to get their documentation in order so that their call center staff can at least approach being useful. - LG punted me to an authorized service center first thing. I'm in the Bay Area which should, IMO, be a large enough market to have sufficient LG direct staff. LG needs to hire more repair staff. - The third party ignored me for a few weeks and then I started making noise in LG's general direction. LG probably needs to up their warranty rates to entice third parties to actually service these calls. - LG finally sent one of their techs out. He called me, I described the symptoms and the temperature graphs to give him an idea of what's going on. He finally admitted that he didn't have ANY parts for this fridge on his truck. So I told him to order what he thought needed. That took about two weeks. On his first visit he identified more stuff he wanted to replace so that took another few days because the west coast distribution center didn't have the parts and he missed the cutoff for the east coast center. LG needs to get their American logistics in order. - LG pushed really hard to get the tech out here ASAP even though he had some idea as to what was wrong and was in no position to fix anything. LG ought to stop relying so heavily on useless metrics. It's been a long enough time I don't remember the precise symptoms and I've no idea what actually failed beyond a thermistor so it's impossible to suggest engineering improvements. However I think LG ought to work on training their own techs to get their diagnostic skills up to snuff. Although I'm pretty sure it's not one of LG's horrific linear compressors, I suspect the compressor failed or there was a refrigerant leak. Unlike the above poster I've working knowledge of automotive A/C not small appliances. In a car the refrigerant will carry the lubricant, so a refrigerant leak can indeed cause problems as the compressor eventually runs dry. For all I know the fridge's compressor uses an oil free design and failed for other reasons. I think the tech checked temperatures at the condenser and was happy with that – but remember unlike on a car refrigerators have no ports to check pressures. That's crucial in diagnosing problems, so techs are kinda flying blind here. If the problem was with the sealed system then the solution is: LG needs to engineer their fridges properly. Fixing the sealed system in the field is something you can do (except for the yoder loop in the insulation) but it takes time and skill, things that most techs don't have. Basically those repairs won't last. Working with aluminum (welding, brazing, soldering) is tough, although I think LG is moving to using fancy compression fittings for repairs. If it's basically anything else they need to again work on training their techs to diagnose these things properly.
inferiorhuman 3y ago
Yeah I had a top freezer model, something that should be dead nuts simple and yet everything was still electronically controlled. That means you've got all sorts of onboard diagnostics. Even so the LG tech couldn't figure out the problem. In general though I can totally get why someone employed by the manufacturer wouldn't want to go off script. Too much liability. One of many problems with LG is that they seem to have a rotating cast of metrics driven clowns running LG America. Junking a fridge is almost certainly more cost effective than spending the time to fix it, train their techs in depth, and get their logistics in order. The tech that came out had previously worked for GE and had worse things to say about their brand of chaos. Funny enough the Whirlpool that replaced it did have exposed insulation (and gobs of epoxy everywhere). It would've been worse than the LG, except it actually kept things cool.

strawberryfie 3y ago

So it was unfixable, without disabling an essential feature?

inferiorhuman 3y ago
The yoder loop on a fridge is designed to prevent condensation near the door seals. Depending on your climate you may be able to get away without one. When I'm talking about the heater on mine not working, I'm talking about the heater for the evaporator. Without a working heater I'd get enough ice built up on the evaporator within a week to cause problems with the evaporator fan. If the fan doesn't work you're not gonna get much in the way of cool air into the fridge or freezer compartments.
- strawberryfie 3y ago
  You didn’t mention the evap heater. What could LG have done differently to fix your fridge to factory spec?
  - inferiorhuman 3y ago
    Pretty much everything else could be done differently: - Calling in a warranty claim involved going through a troubleshooting script that wanted me to do things that my fridge could not do. LG needs to get their documentation in order so that their call center staff can at least approach being useful. - LG punted me to an authorized service center first thing. I'm in the Bay Area which should, IMO, be a large enough market to have sufficient LG direct staff. LG needs to hire more repair staff. - The third party ignored me for a few weeks and then I started making noise in LG's general direction. LG probably needs to up their warranty rates to entice third parties to actually service these calls. - LG finally sent one of their techs out. He called me, I described the symptoms and the temperature graphs to give him an idea of what's going on. He finally admitted that he didn't have ANY parts for this fridge on his truck. So I told him to order what he thought needed. That took about two weeks. On his first visit he identified more stuff he wanted to replace so that took another few days because the west coast distribution center didn't have the parts and he missed the cutoff for the east coast center. LG needs to get their American logistics in order. - LG pushed really hard to get the tech out here ASAP even though he had some idea as to what was wrong and was in no position to fix anything. LG ought to stop relying so heavily on useless metrics. It's been a long enough time I don't remember the precise symptoms and I've no idea what actually failed beyond a thermistor so it's impossible to suggest engineering improvements. However I think LG ought to work on training their own techs to get their diagnostic skills up to snuff. Although I'm pretty sure it's not one of LG's horrific linear compressors, I suspect the compressor failed or there was a refrigerant leak. Unlike the above poster I've working knowledge of automotive A/C not small appliances. In a car the refrigerant will carry the lubricant, so a refrigerant leak can indeed cause problems as the compressor eventually runs dry. For all I know the fridge's compressor uses an oil free design and failed for other reasons. I think the tech checked temperatures at the condenser and was happy with that – but remember unlike on a car refrigerators have no ports to check pressures. That's crucial in diagnosing problems, so techs are kinda flying blind here. If the problem was with the sealed system then the solution is: LG needs to engineer their fridges properly. Fixing the sealed system in the field is something you can do (except for the yoder loop in the insulation) but it takes time and skill, things that most techs don't have. Basically those repairs won't last. Working with aluminum (welding, brazing, soldering) is tough, although I think LG is moving to using fancy compression fittings for repairs. If it's basically anything else they need to again work on training their techs to diagnose these things properly.

inferiorhuman 3y ago

Yeah I had a top freezer model, something that should be dead nuts simple and yet everything was still electronically controlled. That means you've got all sorts of onboard diagnostics. Even so the LG tech couldn't figure out the problem. In general though I can totally get why someone employed by the manufacturer wouldn't want to go off script. Too much liability. One of many problems with LG is that they seem to have a rotating cast of metrics driven clowns running LG America. Junking a fridge is almost certainly more cost effective than spending the time to fix it, train their techs in depth, and get their logistics in order. The tech that came out had previously worked for GE and had worse things to say about their brand of chaos. Funny enough the Whirlpool that replaced it did have exposed insulation (and gobs of epoxy everywhere). It would've been worse than the LG, except it actually kept things cool.