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lol first they came up with the phone menu. Then they came up with complicated phone menus meant to confuse you and get you to give up. Then they replaced those
by WWLink 3y ago
lol first they came up with the phone menu. Then they came up with complicated phone menus meant to confuse you and get you to give up. Then they replaced those with voice recognition menus that are straight up infuriating. Then they replaced that with AI that tries to act like it's a person.
- TeMPOraL 3y agoAll because telling you to GTFO isn't an option. Typical customer support is thus a proof-of-work scheme: to get it, you need to waste some significant amount of time and energy up front.
- account42 3y agoProblem is once its easier to just bypass all that and find ways to bug higher level employees whose time costs the company siginificantly more. If more people realized that then the regular support would quickly be told to actually solve customers' problems.