2 ms·
This seems related to what I think of as the “jurisdictional hack.” Nobody can solve every problem, so you define a realm that’s your responsibility and anythin
by skybrian 3y ago
This seems related to what I think of as the “jurisdictional hack.” Nobody can solve every problem, so you define a realm that’s your responsibility and anything outside it is someone else’s problem.
Keeping your jurisdiction small means you can do more within that jurisdiction, by ignoring even important problems that are outside it.
But the alternative is ineffective doomscrolling because all the world’s problems are yours.
- MichaelZuo 3y agoBy definition Google's board, and shareholders who elected them, can 'solve every problem' within Google, since they have the authority to wind down the company. It's just that practically nobody in the world can credibly demand Google's board, or even just upper middle management, to make a decision on small matters.
- skybrian 3y agoThere’s a lot you can criticize Google about, but that would have extremely disruptive worldwide effects. Google is load-bearing infrastructure. Dismantling it would require solving whole lot of new problems.
- arter4 3y agoSure, but that's because they can delegate to lower management tiers. When a ticket reaches your average IT guy, they can't usually delegate it to a lower tier employee unless there are formal support tiers, like L1 and L2, and the ticket was sent to one of the upper layer techs (which usually doesn't happen straight away, because of how L1 and L2 support teams work). If this is not the case, the only way out is forwarding the issue to another team.