> I can't imagine that in the long term, they've helped the store save money or save anyone time. They weren't supposed to. They were supposed to divert money

> I can't imagine that in the long term, they've helped the store save money or save anyone time. They weren't supposed to. They were supposed to divert money away from checkout staff and towards the company making and servicing the terminals. (Is my cynical streak showing? ;) )