My mom used to work customer service at an insurance company. They had a mainframe app that they logged customer and incident data in. It was all mashing F keys

My mom used to work customer service at an insurance company. They had a mainframe app that they logged customer and incident data in. It was all mashing F keys to get to different screens typing in and tabbing between fields. As soon as she memorized which F key brought up which screen, it was easy for her to use and navigate. Then they "upgraded" to an all-new, all-shiny Java enterprise app. And she was completely at sixes and sevens. One of the things I learned about the corporate world was this: Management reserves the right to give you conflicting goals which must all be fulfilled as a condition of employment. It is the duty of the line worker, to resolve the conflict to the business's satisfaction. In my mom's case the conflicting goals were "find the time to train on the new app" and "do NOT, under pain of termination, log into the system before hours, after hours, or during lunch or breaks". It was only a few months after her retirement that the dementia started setting in. I blame that stupid insurance company, their stupid app, and their stupid policies for breaking my mom's brain. She spent the last few years of her career feeling like an incompetent idiot for not being able to do an immiserating job which, for all its warts, she could do just fine before. And once that was over and her pension was on lock, her brain just said "that's it. I'm done." I don't have empirical evidence to know that this is the case. But it feels that way. And this is why I get assmad every time some BigTechCo completely flips the table and changes the UI on some app of theirs, "just 'cause". (Fuck Instagram and their little popups: "We've moved/hidden that feature behind another menu. Check out the features we want you to use this month, because fuck what you want to do, we have KPIs to hit!")