i think being terse is a valuable skill. i was aiming to highlight that last sentence: > “Sometimes in an attempt to be more efficient, we do things that make

i think being terse is a valuable skill. i was aiming to highlight that last sentence: > “Sometimes in an attempt to be more efficient, we do things that make the process less efficient.” in the article it is followed immediately by: > In enacting civility, two themes emerged: > > Civility was viewed as preventing a situation from escalating, and ultimately attaining a beneficial outcome. “We would not want events to get out of hand,” said one employee. > > Employees believe it is intrinsically important to be respectful and understanding. Said one participant, “consideration should be given to the feelings and ideas of each person.” i think that civility and being respectful (which would mean curtailing extraneous conversation) is considerably different from wasting someone's time with irrelevant discussion