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Slimecast constantly lies at every tier of their organization. I won’t overwhelm you with example as they can be easily searched for, but here’s three good ones

Slimecast constantly lies at every tier of their organization. I won’t overwhelm you with example as they can be easily searched for, but here’s three good ones: https://www.reddit.com/r/Comcast_Xfinity/comments/17cdku6/lied_to_about_services/ https://www.reddit.com/r/Comcast_Xfinity/comments/17cdku6/li... https://forums.xfinity.com/conversations/plan/i-was-lied-to-3-times-yes-phone-is-free-initial-fee-lie-15gb-data-lie-total-bill-both-internet-and-mobile-55mo-lie/64a11f5cd92de332576ba551 https://forums.xfinity.com/conversations/plan/i-was-lied-to-... https://forums.xfinity.com/conversations/customer-service/xfinity-demonstrates-pattern-of-deliberate-lies-as-the-hallmark-of-their-entire-support-services-its-their-policy-no-accountability/6578afd3cc3f661cfc867c5c https://forums.xfinity.com/conversations/customer-service/xf... I personally have experienced the lying on every recent interaction with the company, and like many other Americans have no viable alternative providers. I’m in no way surprised that they are using a lying terms that is clearly intended to mislead people into thinking they are doing better for their customers than they actually are. That the companies’ culture on display. It’s so unfortunate because I have seen glimmers of what this company be in their charity work and in the occasional stepping up to help people (though there always seems to be a big stepping up when community broadband initiatives are on the table).

kevingadd 3y ago
They thanked me for my loyalty as a business class customer when I moved by charging me money for equipment I had returned + continuing to bill me after I cancelled and had moved away from the location. I ended up having to go through a local regulator to bludgeon them into submission, at which point an upper management level Comcast employee called me on the phone and begged me to sign a paper to make the regulatory complaint go away. I refuse to ever live somewhere Comcast-only.
- happytiger 3y ago
  They are the HOA of the Internet world. I’ve had the exact same equipment scam happen. I ended up paying the first time. The second time I had a full video of me walking into the office (because at the time you had to return the equipment to the actual office, couldn’t ship it) and it took only a few months to get resolved. I don’t think there are many places that aren’t Comcast only. I briefly lived in an area with fiber-to-the-home. It was the same general cost as Comcast, but so much better and the service was rock solid reliable. They are a national disgrace, especially after all the money put into rural broadband initiatives and fiber optics rollouts somehow managed to produce basically… nothing. But I’m sure they weren’t involved. And what’s happening is plain as day. Check this quote out: > Comcast’s lack of broadband growth started last year, when the largest U.S. internet provider reported no additions in the second quarter of 2022 for the first time in the company’s history. Since then, Comcast has reported net broadband losses in three of the last five quarters. > Comcast executives have pushed investors to focus on broadband’s rising average revenue per user (ARPU) growth, driven by price increases and upselling packages, rather than net additions. Comcast’s residential broadband ARPU rose 3.9% in the quarter. > “As we continue to manage this balance, we expect ARPU growth to remain strong and our primary driver of broadband revenue growth with somewhat higher subscribers losses expected the fourth quarter compared to the 18,000 loss we just reported in the third quarter,” Comcast Chief Financial Officer Jason Armstrong said during the company’s earnings conference call Thursday. https://www.cnbc.com/2023/10/26/comcast-broadband-worries.html https://www.cnbc.com/2023/10/26/comcast-broadband-worries.ht... They’re not even interested in expanding broadband footprints anymore, just getting more revenue out of existing customers. And they are completely upfront about it. Sorry, but I haven’t had one good interaction with this company, and I don’t think I’m alone. https://www.pcmag.com/news/comcast-is-americas-most-hated-company https://www.pcmag.com/news/comcast-is-americas-most-hated-co...
  - pxeboot 3y ago
    > I don’t think there are many places that aren’t Comcast only. Really? There are entire states (and countries) without a Comcast presence.
    - happytiger 3y ago
      I’m sorry I was only speaking of the US, as this is a US company. > You already knew that home broadband competition is sorely lacking through much of the US, but a new report released today helps shed more light on Americans who have just one choice for high-speed Internet. > Comcast is the only choice for 30 million Americans when it comes to broadband speeds of at least 25Mbps downstream and 3Mbps upstream, the report says. Charter Communications is the only choice for 38 million Americans. Combined, Comcast and Charter offer service in the majority of the US, with almost no overlap. > Yet many Americans are even worse off, living in areas where DSL is the best option. AT&T, Verizon, and other telcos still provide only sub-broadband speeds over copper wires throughout huge parts of their territories. The telcos have mostly avoided upgrading their copper networks to fiber—except in areas where they face competition from cable companies. https://arstechnica.com/information-technology/2018/07/comcast-or-charter-is-the-only-25mbps-choice-for-68-million-americans/ https://arstechnica.com/information-technology/2018/07/comca... Also, “broadband” being 25 mbit is their lobby’s choice and definitely should not be a legitimate threshold in the modern world. Then add that even though others operate in different regions, they generally do not compete for high speed service or are very poor at delivering it, thereby not actually presenting an alternative even though they “officially” do. Also, be clear that these two companies, that dominate areas of the US, collude. https://arstechnica.com/information-technology/2017/05/comcast-and-charter-agree-not-to-compete-against-each-other-in-wireless/ https://arstechnica.com/information-technology/2017/05/comca... https://corporate.charter.com/newsroom/comcast-charter-announce-mobile-operating-platform-partnership https://corporate.charter.com/newsroom/comcast-charter-annou... https://corporate.comcast.com/press/releases/comcast-charter-flex-nationwide-streaming-xclass-tv https://corporate.comcast.com/press/releases/comcast-charter...
      - epcoa 3y ago
- jwatte 3y ago
  Ditto
- epiccoleman 3y ago
  Please tell us that you didn't sign!
- livueta 3y ago
  Oh hey, they tried this exact thing on me one time too. They were all over me for it, then went totally silent after I got an attorney friend to write them a nastygram. I really shouldn't be surprised it's a pattern of abuse - they must get away with it pretty often.
- linsomniac 3y ago
  Exactly the same here: We had Comcast Business for at least a decade, and cancelled it ~Oct after switching to city fiber. They wanted me to ship back the equipment by taking it to a UPS store, didn't have to package it up or anything, just hand it to staff. I took photos of the gear in the UPS store. We worked for a few months with them to try to get it cancelled after that, eventually they said we didn't ship back all the gear, there were 2 wifi boxes we didn't return. We never had Comcast WiFi. We made a couple more back-and-forths saying this, and eventually they relented, but during this time I think we were charged $600-900 bucks (2-3 months of service) that we couldn't use (because we returned the modem) but they wouldn't cancel because we still allegedly had the WiFi gear.
- niuzeta 3y ago
  > I ended up having to go through a local regulator to bludgeon them into submission I would love to hear more in details on this. I feel like I am going to have to do something like this but not sure where to begin the research.
  - kevingadd 3y ago
    I forget exactly what I did, but it was an FCC complaint. Here's what one of Comcast's executive customer relations officers sent me after the FCC complaint was processed (with parts removed): I am writing in response to the FCC file received in our office on December 2, 2014 regarding your request for the disconnection of your Comcast Business Service. I apologize for the inconvenience and frustration this has caused. I have forwarded your concerns to the Business Services Group and you should be contacted by a representative concerning this issue. If you have any further questions, please contact me at ----------, ext. ------- and I will be happy to forward any questions or concerns you have to the correct group. Thank you for your time.
cyral 3y ago
Comcast was the only available provider at a home I rented years ago. The router arrived and I set it up, only to find that the WiFi range was (literally) a couple of feet a most. The antenna must not have been connected right internally. Comcast Support's response? This must be because I am not on their higher priced plan. You can get faster speeds and longer range if you upgrade! The guy on the phone refused to believe that something could be wrong with this particular router. Ended up going to a local store where the person said it happens a lot, and gave me the "upgraded" router instead.
- zardo 3y ago
  I found that after a month of working fine, my packet loss jumped up to 50%. Support recommended upgrading my plan. It seems like they must massively oversubscribe their network then just drop packets based on your tier, with a honeymoon period for new customers so they don't immediately cancel.
  - spike021 3y ago
    Personally I haven't had this problem. In fact, every few months they actually increase my plan's advertised max download speed. I wouldn't say the actual download speed is as close as what they say but pretty close. Of course the upload continues to be terrible I use my own modem and router now but this was the case when I "rented" from them as well.
    - datway 3y ago
      Comcast’s behavior often depends on whether there is broadband competition in a local market. That would explain your experience and the other guy’s.
      - spike021 3y ago
        Comcast is pretty much the only provider where I live.
mrblah 3y ago
When I moved to a comcast area around 2014, I brought my own modem and they wouldn't let me connect over the phone without an "internet installation kit". I didn't need an install tech to come out since the place was already wired. I think it was about $29, and when the box arrived, it was literally a piece of paper with a url to go to for instructions. Absolute slimeballs.
- acdha 3y ago
  I had a similar experience with them: they swore they had to have an installer plug the modem in, agreed to waive the $120 fine, and then it came back every month and I had to call their executive office to get it corrected. That last part did double duty because they never once billed at the quoted rate in the year we lived in that area. Where I live now, Comcast has competition from Verizon and RCN. Starting a few blocks away, it’s only them. Shockingly, neighbors on the no-competition side report the same kind of routine casual fraud but it never happens here.
- spike021 3y ago
  That sucks. Back in 2021 I moved and decided to get new equipment myself instead of renting. It all was plug and play. Even now when I get an occasional outage they can do the reset for me through their mobile app. No issues.
bhpm 3y ago
I tried to get the advertised “10G” internet when it was first announced. Their website said it was available, so I called to have it set up. They “put in a ticket for [me]” and I didn’t hear back for a month. I called, they said they’d route it to the right department. A month passes. I called again. They said they can do it they just need a deposit. I agreed. They said they’d call me back. A month passes. I called again, they said they’d need to run a line to my house, but no one was available to do it that week so they’d put in a ticket. Also that it was going to cost more and they’d call me back. At this point I thought they were just bullshitting me, so I agreed. You guessed it, a month goes by. I called again, they said it would $20,000 to do the installation. I put myself on mute and laughed out loud. I agreed, and asked how I could write the check. And, wouldn’t you know it, Comcast admitted that my area wasn’t covered and that the website was inaccurate.
- vineyardmike 3y ago
  > I agreed, and asked how I could write the check. And, wouldn’t you know it, Comcast admitted that my area wasn’t covered and that the website was inaccurate. that was brave. I totally assumed the end of this story is "they charged the 20k and put me on hold indefinitely".

kevingadd 3y ago

They thanked me for my loyalty as a business class customer when I moved by charging me money for equipment I had returned + continuing to bill me after I cancelled and had moved away from the location. I ended up having to go through a local regulator to bludgeon them into submission, at which point an upper management level Comcast employee called me on the phone and begged me to sign a paper to make the regulatory complaint go away. I refuse to ever live somewhere Comcast-only.

happytiger 3y ago
They are the HOA of the Internet world. I’ve had the exact same equipment scam happen. I ended up paying the first time. The second time I had a full video of me walking into the office (because at the time you had to return the equipment to the actual office, couldn’t ship it) and it took only a few months to get resolved. I don’t think there are many places that aren’t Comcast only. I briefly lived in an area with fiber-to-the-home. It was the same general cost as Comcast, but so much better and the service was rock solid reliable. They are a national disgrace, especially after all the money put into rural broadband initiatives and fiber optics rollouts somehow managed to produce basically… nothing. But I’m sure they weren’t involved. And what’s happening is plain as day. Check this quote out: > Comcast’s lack of broadband growth started last year, when the largest U.S. internet provider reported no additions in the second quarter of 2022 for the first time in the company’s history. Since then, Comcast has reported net broadband losses in three of the last five quarters. > Comcast executives have pushed investors to focus on broadband’s rising average revenue per user (ARPU) growth, driven by price increases and upselling packages, rather than net additions. Comcast’s residential broadband ARPU rose 3.9% in the quarter. > “As we continue to manage this balance, we expect ARPU growth to remain strong and our primary driver of broadband revenue growth with somewhat higher subscribers losses expected the fourth quarter compared to the 18,000 loss we just reported in the third quarter,” Comcast Chief Financial Officer Jason Armstrong said during the company’s earnings conference call Thursday. https://www.cnbc.com/2023/10/26/comcast-broadband-worries.html https://www.cnbc.com/2023/10/26/comcast-broadband-worries.ht... They’re not even interested in expanding broadband footprints anymore, just getting more revenue out of existing customers. And they are completely upfront about it. Sorry, but I haven’t had one good interaction with this company, and I don’t think I’m alone. https://www.pcmag.com/news/comcast-is-americas-most-hated-company https://www.pcmag.com/news/comcast-is-americas-most-hated-co...
- pxeboot 3y ago
  > I don’t think there are many places that aren’t Comcast only. Really? There are entire states (and countries) without a Comcast presence.
  - happytiger 3y ago
    I’m sorry I was only speaking of the US, as this is a US company. > You already knew that home broadband competition is sorely lacking through much of the US, but a new report released today helps shed more light on Americans who have just one choice for high-speed Internet. > Comcast is the only choice for 30 million Americans when it comes to broadband speeds of at least 25Mbps downstream and 3Mbps upstream, the report says. Charter Communications is the only choice for 38 million Americans. Combined, Comcast and Charter offer service in the majority of the US, with almost no overlap. > Yet many Americans are even worse off, living in areas where DSL is the best option. AT&T, Verizon, and other telcos still provide only sub-broadband speeds over copper wires throughout huge parts of their territories. The telcos have mostly avoided upgrading their copper networks to fiber—except in areas where they face competition from cable companies. https://arstechnica.com/information-technology/2018/07/comcast-or-charter-is-the-only-25mbps-choice-for-68-million-americans/ https://arstechnica.com/information-technology/2018/07/comca... Also, “broadband” being 25 mbit is their lobby’s choice and definitely should not be a legitimate threshold in the modern world. Then add that even though others operate in different regions, they generally do not compete for high speed service or are very poor at delivering it, thereby not actually presenting an alternative even though they “officially” do. Also, be clear that these two companies, that dominate areas of the US, collude. https://arstechnica.com/information-technology/2017/05/comcast-and-charter-agree-not-to-compete-against-each-other-in-wireless/ https://arstechnica.com/information-technology/2017/05/comca... https://corporate.charter.com/newsroom/comcast-charter-announce-mobile-operating-platform-partnership https://corporate.charter.com/newsroom/comcast-charter-annou... https://corporate.comcast.com/press/releases/comcast-charter-flex-nationwide-streaming-xclass-tv https://corporate.comcast.com/press/releases/comcast-charter...
    - epcoa 3y ago
jwatte 3y ago
Ditto
epiccoleman 3y ago
Please tell us that you didn't sign!
livueta 3y ago
Oh hey, they tried this exact thing on me one time too. They were all over me for it, then went totally silent after I got an attorney friend to write them a nastygram. I really shouldn't be surprised it's a pattern of abuse - they must get away with it pretty often.
linsomniac 3y ago
Exactly the same here: We had Comcast Business for at least a decade, and cancelled it ~Oct after switching to city fiber. They wanted me to ship back the equipment by taking it to a UPS store, didn't have to package it up or anything, just hand it to staff. I took photos of the gear in the UPS store. We worked for a few months with them to try to get it cancelled after that, eventually they said we didn't ship back all the gear, there were 2 wifi boxes we didn't return. We never had Comcast WiFi. We made a couple more back-and-forths saying this, and eventually they relented, but during this time I think we were charged $600-900 bucks (2-3 months of service) that we couldn't use (because we returned the modem) but they wouldn't cancel because we still allegedly had the WiFi gear.
niuzeta 3y ago
> I ended up having to go through a local regulator to bludgeon them into submission I would love to hear more in details on this. I feel like I am going to have to do something like this but not sure where to begin the research.
- kevingadd 3y ago
  I forget exactly what I did, but it was an FCC complaint. Here's what one of Comcast's executive customer relations officers sent me after the FCC complaint was processed (with parts removed): I am writing in response to the FCC file received in our office on December 2, 2014 regarding your request for the disconnection of your Comcast Business Service. I apologize for the inconvenience and frustration this has caused. I have forwarded your concerns to the Business Services Group and you should be contacted by a representative concerning this issue. If you have any further questions, please contact me at ----------, ext. ------- and I will be happy to forward any questions or concerns you have to the correct group. Thank you for your time.

cyral 3y ago

Comcast was the only available provider at a home I rented years ago. The router arrived and I set it up, only to find that the WiFi range was (literally) a couple of feet a most. The antenna must not have been connected right internally. Comcast Support's response? This must be because I am not on their higher priced plan. You can get faster speeds and longer range if you upgrade! The guy on the phone refused to believe that something could be wrong with this particular router. Ended up going to a local store where the person said it happens a lot, and gave me the "upgraded" router instead.

zardo 3y ago
I found that after a month of working fine, my packet loss jumped up to 50%. Support recommended upgrading my plan. It seems like they must massively oversubscribe their network then just drop packets based on your tier, with a honeymoon period for new customers so they don't immediately cancel.
- spike021 3y ago
  Personally I haven't had this problem. In fact, every few months they actually increase my plan's advertised max download speed. I wouldn't say the actual download speed is as close as what they say but pretty close. Of course the upload continues to be terrible I use my own modem and router now but this was the case when I "rented" from them as well.
  - datway 3y ago
    Comcast’s behavior often depends on whether there is broadband competition in a local market. That would explain your experience and the other guy’s.
    - spike021 3y ago
      Comcast is pretty much the only provider where I live.

mrblah 3y ago

When I moved to a comcast area around 2014, I brought my own modem and they wouldn't let me connect over the phone without an "internet installation kit". I didn't need an install tech to come out since the place was already wired. I think it was about $29, and when the box arrived, it was literally a piece of paper with a url to go to for instructions. Absolute slimeballs.

acdha 3y ago
I had a similar experience with them: they swore they had to have an installer plug the modem in, agreed to waive the $120 fine, and then it came back every month and I had to call their executive office to get it corrected. That last part did double duty because they never once billed at the quoted rate in the year we lived in that area. Where I live now, Comcast has competition from Verizon and RCN. Starting a few blocks away, it’s only them. Shockingly, neighbors on the no-competition side report the same kind of routine casual fraud but it never happens here.
spike021 3y ago
That sucks. Back in 2021 I moved and decided to get new equipment myself instead of renting. It all was plug and play. Even now when I get an occasional outage they can do the reset for me through their mobile app. No issues.

bhpm 3y ago

I tried to get the advertised “10G” internet when it was first announced. Their website said it was available, so I called to have it set up. They “put in a ticket for [me]” and I didn’t hear back for a month. I called, they said they’d route it to the right department. A month passes. I called again. They said they can do it they just need a deposit. I agreed. They said they’d call me back. A month passes. I called again, they said they’d need to run a line to my house, but no one was available to do it that week so they’d put in a ticket. Also that it was going to cost more and they’d call me back. At this point I thought they were just bullshitting me, so I agreed. You guessed it, a month goes by. I called again, they said it would $20,000 to do the installation. I put myself on mute and laughed out loud. I agreed, and asked how I could write the check. And, wouldn’t you know it, Comcast admitted that my area wasn’t covered and that the website was inaccurate.

vineyardmike 3y ago
> I agreed, and asked how I could write the check. And, wouldn’t you know it, Comcast admitted that my area wasn’t covered and that the website was inaccurate. that was brave. I totally assumed the end of this story is "they charged the 20k and put me on hold indefinitely".