An apology should be heartfelt while acknowledging responsibility and showing you’re taking real measures to not do it again. What he said was fumbling legalese

An apology should be heartfelt while acknowledging responsibility and showing you’re taking real measures to not do it again. What he said was fumbling legalese and besides, I am not so sure Mr. Zuckerberg has a heart. You don’t get to his position in the world by having one.