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> "But in general, this is Cruise learning what traditional car companies already knew - you need to act with integrity" Agreed - but also a key mantra in poli
by potatolicious 3y ago
> "But in general, this is Cruise learning what traditional car companies already knew - you need to act with integrity"
Agreed - but also a key mantra in political and crisis communications: the coverup is what kills you. The coverup (or just the appearance of it) is far more damaging than the acute crisis itself.
- nojvek 3y agoWe don't know what else they covered up. They just got caught this time.
- potatolicious 3y agoAnd that's exactly why the coverup kills you. The acute crisis says "we fucked up", which is survivable in most cases. The coverup says "there may be a nearly-infinite number of severe fuckups in our product that you do not know about", which is far less survivable. Fuckups lose trust. Coverups make you fundamentally untrustable. One is far, far worse than the other.