When you craft a solution around the needs of users, soliciting their feedback, then they might end up with something they appreciate. When you force a solutio

When you craft a solution around the needs of users, soliciting their feedback, then they might end up with something they appreciate. When you force a solution on people and give them no say in the matter, then there’s a good chance they’re not going to like it. Instructive case that reveals a lot about Soviet America.