It sounds like it's talking about accounts using physical passbooks. > A Lloyds Banking Group spokesperson said it started talking to customers last year to he

It sounds like it's talking about accounts using physical passbooks. > A Lloyds Banking Group spokesperson said it started talking to customers last year to help them get familiar with how accounts operate without passbooks ... > Virgin Money told us it was in the process of removing passbook accounts from its range ... affected customers can typically keep the account they have and operate it as a statement-based account instead of using a physical passbook.