Your comment is disingenuous as you cherrypicked a sentence from the article. Further it goes like this: "But it meant that with our new card we were seen as ‘

Your comment is disingenuous as you cherrypicked a sentence from the article. Further it goes like this: "But it meant that with our new card we were seen as ‘new’ customers, so all the carefully algorithmically picked shopping items that we buy regularly and got extra Nectar Points on, or Nectar Prices were forgotten. It’s taken MONTHS for us to get the new card to learn what we buy, and give us relevant offers based on it." So clearly the customer service had no understanding of the issue and it suggest it took them weeks to issue a new card - from what I gather - after the author created a video, but that doesn't seem clear. But that matches my comment - his problem has not been resolved and it took weeks.