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>They get paid massive bonuses based on numbers their stores hit. Isn't that ... good? The demographic in every region or neighborhood is different and has di

>They get paid massive bonuses based on numbers their stores hit. Isn't that ... good? The demographic in every region or neighborhood is different and has different tastes, incomes and budgets, so it's your job as store manager to identify the needs of that demographic, and order merchandise and organize it on shelves, run sales, etc. in order to move as much of it as possible to maximize sales and profits. Sort of like targeted advertising but IRL and less privacy invasive. Paying based on this seems like the only way to incentivize this performance.

LegitShady 3y ago
In university before co-op, many years ago, I worked for home depot part time. the line employee profit share was really bad. the management profit share was better. They understaffed my department for long periods of time to make their numbers look better. They were making $15k/day in profit on my department but they wouldn't schedule a second employee so that there was someone there to help people when person #1 was on the saw, on the forklift, or covering lunch for the next department over too. I quit mid june after I realized they weren't hiring/scheduling more staff for the summer even though every day was very busy, constantly running between helping customers and taking care of other things. There are a lot of ways to make profit and show good metrics that aren't good for line employees.
- FirmwareBurner 3y ago
  >There are a lot of ways to make profit and show good metrics that aren't good for line employees. Sure, but this is in line with every major (European) tech company I ever worked at. Pay employees peanuts and pay senior mangers amazing, therefore you were incentivized not to do well as an IC, but to put up with bullshit and fight your way to climb the corporate ladder to management, and then exploit the other poor schmucks who come below you with the same perverse incentive structure. Yes this leads to a huge turnover, unhappy workers, and to a lot of arguments, back-stabbings and fights. But their stocks were always rock solid and managers were always wealthy so I guess they saw that culture as a net win. It seems to be the M.O. with ever major company everywhere, I think it's called the "GE model". Paying ICs at the bottom great wages and incentivizing them with stock, is mostly unique to US/SV and new-age software start-ups from the Google/Facebook era, but rare everywhere else.
  - rightbyte 3y ago
    Ye it is strange that such anti-intuitive management style pays off. I have no clue why. I got this feeling that what's most important for a Big Bad Company is to be able to get well of with management of other Big Bad Companies to be able to land contracts.
    - FirmwareBurner 3y ago
      >Ye it is strange that such anti-intuitive management style pays off. I have no clue why. It works because it prays and exploits several flaws in our society and in human psychology like greed, wealth inequality, conformity of the masses to cultural norms, fear of missing out/of being left out, and the crabs in the bucket mentality, which leads to a rat race to the bottom form which it's difficult to check yourself out as an individual if the majority does it and is heavily vested in it. This isn't something big bad corporations have created, it s just something that has existed for hundreds of years, they're just exploiting. The same mechanism and behaviors were in place during the communist rule in my home country 35+ years ago, when people were fighting to climb up the party ranks, because that's what gave you the best QoL. Now it's climbing the corporate ranks.
    - tpm 3y ago
      https://www.ribbonfarm.com/2009/10/07/the-gervais-principle-or-the-office-according-to-the-office/ https://www.ribbonfarm.com/2009/10/07/the-gervais-principle-...
    - ethbr1 3y ago
      > I have no clue why. Because it's cheaper to compensate one manager 10x average (and get the best candidate) than pay more to hire an entire team of more skilled ICs. FAANG gets away with it because they amortize their engineering costs over an extremely customer base. Which also multiplies the value in output quality difference. Most companies are not building EC2 or BigTable. And so... it makes more sense to hire minimal cost engineers, then corral them with a single high-cost manager.
      - 3y ago
- EnigmaFlare 3y ago
  Maybe that was fine? It's possible the customers were prepared to wait and would buy regardless, in which case why have extra staff to cover short gaps? It sounds like your personal complaint is that you had to spend your whole time at work working instead of standing around?
  - LegitShady 3y ago
    nah customers complained all the time. You'd be helping a customer and have 2 other customer waiting, and other things to do including tidying up, cutting the saw, operating the forklift to bring down more product, etc. It was 8 hours of constantly being run around and having customers be frustrated because they were waiting for your help, and couldn't find anyone else, because there was no one else. Sometimes they'd go all the way to the other end of the store to find someone and they'd bring the electrical or plumbing guy over to ask questions about concrete and he'd just tell them to talk to me. It sounds like you have never worked busy retail, more than anything else. You wouldn't accept your own job being that level of busy dealing with unserved and frustrated customers at that pace.
    - EnigmaFlare 3y ago
      No doubt it was frustrating, but you said the managers' decisions were driven by numbers. So would they have ended up better or worse off with more staff? Surely they'd have more sales, and if that more than made up for the cost of another worker, they would have hired one. So why didn't they? Maybe it was a mistake and they actually weren't optimizing the profit for the department enough?
klyrs 3y ago
> Isn't that ... good? For whom?
- FirmwareBurner 3y ago
  For everyone?
  - deleted 3y ago
    [deleted]
  - Shared404 3y ago
    FWIW I've seen managers burn down stores by pushing their employees to far in chase of those numbers. Perhaps it can work situationally, but I've not seen it anywhere I or any of my friends have worked.
    - FirmwareBurner 3y ago
      Managers burning out people chasing KPIs and promotions of their own careers, isn't anything new or exclusive to Walmart. I've seen it in every tech company I've ever worked at.
      - olddustytrail 3y ago
        Then why on earth did you suggest it was good for everyone?
        FirmwareBurner 3y ago
        Slipped my mind.
    - golergka 3y ago
      If the manager burns the store down, wouldn't his KPI plummet and he get the boot eventually?

LegitShady 3y ago

In university before co-op, many years ago, I worked for home depot part time. the line employee profit share was really bad. the management profit share was better. They understaffed my department for long periods of time to make their numbers look better. They were making $15k/day in profit on my department but they wouldn't schedule a second employee so that there was someone there to help people when person #1 was on the saw, on the forklift, or covering lunch for the next department over too. I quit mid june after I realized they weren't hiring/scheduling more staff for the summer even though every day was very busy, constantly running between helping customers and taking care of other things. There are a lot of ways to make profit and show good metrics that aren't good for line employees.

FirmwareBurner 3y ago
>There are a lot of ways to make profit and show good metrics that aren't good for line employees. Sure, but this is in line with every major (European) tech company I ever worked at. Pay employees peanuts and pay senior mangers amazing, therefore you were incentivized not to do well as an IC, but to put up with bullshit and fight your way to climb the corporate ladder to management, and then exploit the other poor schmucks who come below you with the same perverse incentive structure. Yes this leads to a huge turnover, unhappy workers, and to a lot of arguments, back-stabbings and fights. But their stocks were always rock solid and managers were always wealthy so I guess they saw that culture as a net win. It seems to be the M.O. with ever major company everywhere, I think it's called the "GE model". Paying ICs at the bottom great wages and incentivizing them with stock, is mostly unique to US/SV and new-age software start-ups from the Google/Facebook era, but rare everywhere else.
- rightbyte 3y ago
  Ye it is strange that such anti-intuitive management style pays off. I have no clue why. I got this feeling that what's most important for a Big Bad Company is to be able to get well of with management of other Big Bad Companies to be able to land contracts.
  - FirmwareBurner 3y ago
    >Ye it is strange that such anti-intuitive management style pays off. I have no clue why. It works because it prays and exploits several flaws in our society and in human psychology like greed, wealth inequality, conformity of the masses to cultural norms, fear of missing out/of being left out, and the crabs in the bucket mentality, which leads to a rat race to the bottom form which it's difficult to check yourself out as an individual if the majority does it and is heavily vested in it. This isn't something big bad corporations have created, it s just something that has existed for hundreds of years, they're just exploiting. The same mechanism and behaviors were in place during the communist rule in my home country 35+ years ago, when people were fighting to climb up the party ranks, because that's what gave you the best QoL. Now it's climbing the corporate ranks.
  - tpm 3y ago
    https://www.ribbonfarm.com/2009/10/07/the-gervais-principle-or-the-office-according-to-the-office/ https://www.ribbonfarm.com/2009/10/07/the-gervais-principle-...
  - ethbr1 3y ago
    > I have no clue why. Because it's cheaper to compensate one manager 10x average (and get the best candidate) than pay more to hire an entire team of more skilled ICs. FAANG gets away with it because they amortize their engineering costs over an extremely customer base. Which also multiplies the value in output quality difference. Most companies are not building EC2 or BigTable. And so... it makes more sense to hire minimal cost engineers, then corral them with a single high-cost manager.
    - 3y ago
EnigmaFlare 3y ago
Maybe that was fine? It's possible the customers were prepared to wait and would buy regardless, in which case why have extra staff to cover short gaps? It sounds like your personal complaint is that you had to spend your whole time at work working instead of standing around?
- LegitShady 3y ago
  nah customers complained all the time. You'd be helping a customer and have 2 other customer waiting, and other things to do including tidying up, cutting the saw, operating the forklift to bring down more product, etc. It was 8 hours of constantly being run around and having customers be frustrated because they were waiting for your help, and couldn't find anyone else, because there was no one else. Sometimes they'd go all the way to the other end of the store to find someone and they'd bring the electrical or plumbing guy over to ask questions about concrete and he'd just tell them to talk to me. It sounds like you have never worked busy retail, more than anything else. You wouldn't accept your own job being that level of busy dealing with unserved and frustrated customers at that pace.
  - EnigmaFlare 3y ago
    No doubt it was frustrating, but you said the managers' decisions were driven by numbers. So would they have ended up better or worse off with more staff? Surely they'd have more sales, and if that more than made up for the cost of another worker, they would have hired one. So why didn't they? Maybe it was a mistake and they actually weren't optimizing the profit for the department enough?

klyrs 3y ago

> Isn't that ... good? For whom?

FirmwareBurner 3y ago
For everyone?
- deleted 3y ago
  [deleted]
- Shared404 3y ago
  FWIW I've seen managers burn down stores by pushing their employees to far in chase of those numbers. Perhaps it can work situationally, but I've not seen it anywhere I or any of my friends have worked.
  - FirmwareBurner 3y ago
    Managers burning out people chasing KPIs and promotions of their own careers, isn't anything new or exclusive to Walmart. I've seen it in every tech company I've ever worked at.
    - olddustytrail 3y ago
      Then why on earth did you suggest it was good for everyone?
      - FirmwareBurner 3y ago
        Slipped my mind.
  - golergka 3y ago
    If the manager burns the store down, wouldn't his KPI plummet and he get the boot eventually?