"I am concerned about the anthropomorphic representation: it misleads the designers, it deceives the users; it increases anxiety about computer usage, interfere

"I am concerned about the anthropomorphic representation: it misleads the designers, it deceives the users; it increases anxiety about computer usage, interferes with predictability, reduces user control, and undermines users' responsibility—which I think is central. I think anthropomorphic representations destroy the users’ sense of accomplishment; I think users want to have the feeling they did the job—not some magical agent."