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Today they would most likely say they'll "look into it" and that would be it. Then you would get a boilerplate message (indicating they didn't read your complai
by varispeed 3y ago
Today they would most likely say they'll "look into it" and that would be it. Then you would get a boilerplate message (indicating they didn't read your complaint) and that they are sorry and ask for an address to send some gift card.
If you point out they didn't read your complaint, you'll get no further response.
Customer service is more than useless across the board.
- pixl97 3y agoHence why you post it to social media so PR who is empowered has to deal with it, rather that CS which is not.
- arp242 3y agoExcept the article has: > Sainsburys DID send us a new card with our points back on it after a few weeks, and a thousand or so for the inconvenience. And at a local shop (not a "customer service assistant" on the phone having to follow a script) people are usually quite helpful, especially when (potential) theft from an employee is involved, which tends to be taken quite seriously. This is just generic undirected negativity and cynicism.
- varispeed 3y agoYour comment is disingenuous as you cherrypicked a sentence from the article. Further it goes like this: "But it meant that with our new card we were seen as ‘new’ customers, so all the carefully algorithmically picked shopping items that we buy regularly and got extra Nectar Points on, or Nectar Prices were forgotten. It’s taken MONTHS for us to get the new card to learn what we buy, and give us relevant offers based on it." So clearly the customer service had no understanding of the issue and it suggest it took them weeks to issue a new card - from what I gather - after the author created a video, but that doesn't seem clear. But that matches my comment - his problem has not been resolved and it took weeks.