This is where I stopped reading the story. I couldn't tell that we were getting to the point of answering the titled question. I'm guessing it's the blameless c

This is where I stopped reading the story. I couldn't tell that we were getting to the point of answering the titled question. I'm guessing it's the blameless culture/process that keeps information flowing and improvements made. 'Blameless' doesn't work for corporations though.