Describing my last company’s incident process exactly. We’d have like 3 levels of peer review on the breakdown too. Once there was an incorrect environment va

Describing my last company’s incident process exactly. We’d have like 3 levels of peer review on the breakdown too. Once there was an incorrect environment variable configured for a big client’s instance which caused 2 hours of downtime (as we figured out what was wrong) and I had to write a 2 page report on why it happened. That whole thing got tossed into our incident report black hole.