I do not disagree. Same applies to many service workers, etc. Their responsibilities are restricted so even in civilized places they are still abused. However,

I do not disagree. Same applies to many service workers, etc. Their responsibilities are restricted so even in civilized places they are still abused. However, people might not do it in public, etc., that shows it is at least considered unacceptable. In case of chatbots it’s another level, since it’s more like an appliance than a human. Very few people would consider it unacceptable to hit an appliance if frustrated. Except now this appliance talks like a human, so otherwise normal, non-psycho people may be getting used to hitting (without any shame) something that talks like a human.