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The last thing I bought on Amazon was a potato peeler. Instead of the quality European peeler I paid for, I received a cheap Chinese peeler that bent the first
by at_compile_time 3y ago
The last thing I bought on Amazon was a potato peeler. Instead of the quality European peeler I paid for, I received a cheap Chinese peeler that bent the first time I tried it. No returns allowed because the item was considered "dangerous".
You'd think that a consistent customer would be worth more than $30, but apparently not to Amazon. They wouldn't make it right so I shop elsewhere now.
- latchkey 3y ago> No returns allowed because the item was considered "dangerous". If you have prime, talk to customer support until you get the answer you want to hear. In general, they have been extremely supportive of all the various issues I've run across, but then again, I buy a lot of stuff from there.
- crtasm 3y agoWhy is a paid membership required to speak to customer support at a shop?
- latchkey 3y agoI don’t think that it is required. But generally, frequent customers at any shop, get better service. Then again, there is costco too. That is a paid membership for support.
- crtasm 3y agoI only ask because your post begins "if you have prime". Resolving a situation where a different, cheap, unusable item is delivered is absolute basic customer service which was paid for when GP bought it, regardless of how frequent/premium of a customer they are. You can't shop at costco without being a member, I don't see how that's related.
- gs17 3y agoThe other reply was my experience too. Ordered a large box of a food product, arrived expiration date the same week (technically a best by date, but I doubt it would be good by the time I finished all of it). The site said no returns on food, contacted support, got a chatbot that told me the same. Went through to a person and they credited my account.