I've noticed that much of the potential "efficiency gains" technology could afford us are taken up with more nagging instead (the other half go to administrator

I've noticed that much of the potential "efficiency gains" technology could afford us are taken up with more nagging instead (the other half go to administrator salaries). For example, at a McDonald's automated ordering kiosks, they could have made them super efficient with a grid of popular combos like on the overhead menu signs. But instead they take up time asking you to donate money and to upsell you other stuff. Of course they don't care about efficiency because they don't care about customers time, it's free. Or calling in to a call centre and hearing two minutes of recorded garbage about how covid, Ukraine, bla bla make them slow and inefficient and to consider using the useless website instead, before you can even start the process of trying to talk to a person. Reviews are another example, automation, instead of making things faster just provides more time to shamelessly nag.