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You are being asked to review every business you interact with
- bediger4000 3y agoI lie when, for example, Google Maps wants me to rate every McDonald's I stop at during a road trip. I do give small businesses real reviews. I just fudge in reviews of evil multinational corporations.
- jruohonen 3y agoNot only lies, but I think there are plenty of contradictory results also regarding this assertion: "Products with five or more reviews were purchased nearly four times more often than products with no reviews." Subjectively, I often look at the one-star reviews specifically when booking a hotel or whatever I am doing. Granted, no reviews may indeed be a bad sign in a consumer's mind, which is also kind of sad for new companies.
- andy99 3y agoI've noticed that much of the potential "efficiency gains" technology could afford us are taken up with more nagging instead (the other half go to administrator salaries). For example, at a McDonald's automated ordering kiosks, they could have made them super efficient with a grid of popular combos like on the overhead menu signs. But instead they take up time asking you to donate money and to upsell you other stuff. Of course they don't care about efficiency because they don't care about customers time, it's free. Or calling in to a call centre and hearing two minutes of recorded garbage about how covid, Ukraine, bla bla make them slow and inefficient and to consider using the useless website instead, before you can even start the process of trying to talk to a person. Reviews are another example, automation, instead of making things faster just provides more time to shamelessly nag.