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A little history, the Apple Card almost didn’t successfully launch. The management associated with it brought in a heavy tech industry contingent to launch Appl
by fnordpiglet 3y ago
A little history, the Apple Card almost didn’t successfully launch. The management associated with it brought in a heavy tech industry contingent to launch Apple Card eschewing all help from the internal bank tech and security teams. As launch approached an audit found horrendously weak security top to bottom, including basic things like credentials checked into the code base, lack of encryption throughout, etc. All this at an extraordinary cost in the hundreds of millions of dollars. Apple was furious since it was about three months from launch and Goldman had proved it was not up to the level technically - when in fact they had hired everyone fresh. So, they suddenly turned to the internal tech and security groups which dropped everything for that summer and sat in war rooms fixing bugs and security flaws so egregious people would get together after work and laugh about the hubris.
The galling thing was the flagrant condescending attitude they treated the internal staff from the beginning. The internal staff had been there offering help day zero and were treated like oldster idiots. Now, the oldster idiots were fixing the hipster techbro mess, cancelling summer plans to clean up a mess they not only didn’t create but had tried to avoid. After a Herculean effort with two weeks to spare the last of the P1 security issues were closed out and Apple Card was ready to launch.
Apple Card was technically a success. It’s probably the most advanced best integrated card platform out there. The business side was a mess, as evinced by their tech industry exclusive hiring and creating the us and them culture.