Good customer service can mean things like the people are pleasant, aren’t working from a stressed call center sweat shop, have the discretion to do what you ne

Good customer service can mean things like the people are pleasant, aren’t working from a stressed call center sweat shop, have the discretion to do what you need, have the knowledge to help you rather than just run some dialog tree. Discover is much better every time I call them than my Capital One card. And Schwab (bank) is amazing compared to my other bank. The customer agents put me on hold to ask someone in the engineering department to help me with a very weird Zelle bug. It was all so pleasant and made me really appreciate the service. It’s especially noticeable when you need help with a weird situation that takes time to explain and doesn’t fit into some FAQ. Meanwhile bad customer service is revolting on multiple levels, like revealing that the company wants to save money instead of spend on a good experience.