Quality of service and their budget for service aren't quite the same. I worked at a major US telco for a while, their service wasn't anything to write home ab

Quality of service and their budget for service aren't quite the same. I worked at a major US telco for a while, their service wasn't anything to write home about either but you better believe they had very specific quotas of how many people they had to hire or contract relative to their customer count. At least in the US, union contracts often get extremely specific on that kind of thing.