It's an interesting failure mode of our current economic system that the fix for this issue will inevitably come from a lone frustrated outsider. The employees

It's an interesting failure mode of our current economic system that the fix for this issue will inevitably come from a lone frustrated outsider. The employees of the company are much better equipped with all the insider knowledge, blueprints, source codes et cetera. But the incentive models for companies essentially guarantee that they'll never go through the trouble of solving a persistent problem for an already-on-the-market product, if the problem is not big enough to cause a recall or substantial numbers of product returns So our only hope is some amateur sleuth operating from home, stabbing blindly at the card with caffeine and hatred as the only tools in their disposal. But they'll probably solve it, and we'll get to read a cool blog post about it!