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In a past role, one of the things done was to create an IVR system that had all manner of different menus for sales, support, or technical questions and they we
by MattGaiser 3y ago
In a past role, one of the things done was to create an IVR system that had all manner of different menus for sales, support, or technical questions and they were split by whether you were a casual or enterprise user. There was just one person answering, no matter what you selected. The goal was to seem sophisticated and thus more reliable and trustworthy.
- thfuran 3y agoDid it at least ring through to that person differently depending on menu selection or did they want to seem properly enterprisey by immediately asking all those questions again?
- MattGaiser 3y agoProperly enterprisey. They didn't record the pathways or announce them. It was just all there to make it seem sophisticated rather than a guy on a cell phone.