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As a data point I have about 900,000 customers to service (iPhone apps). I've also had times in my career where I have had one customer (department of defense).
by bignoggins 14y ago
As a data point I have about 900,000 customers to service (iPhone apps). I've also had times in my career where I have had one customer (department of defense). I'm much happier with the 900,000. I think an assumption Jason makes that i would contest is that you need to provide the same level of service to 10,000 people that you would provide to 10. When your app is at a low price point, you aren't competing on customer service anymore. So why try? Just use a virtual assistant to handle level one service requests, have a FAQ, etc.
- wensing 14y agoHow complex is your app? Is it entertainment or productivity?
- bignoggins 14y agoFairly complex entertainment app
- shazow 14y agoAre there not perhaps thousands of people who would be using your product under the umbrella of the Department of Defense?
- bdunbar 14y agoCustomer does not equal user.
- true_religion 14y agoThose people aren't making purchasing decisions, ergo they're not customers but users.