> Personal gossip has absolutely no reason to be published as part of a lawsuit, in my view. If it's relevant to the case, make it available to its parties, rea

> Personal gossip has absolutely no reason to be published as part of a lawsuit, in my view. If it's relevant to the case, make it available to its parties, read it out during the (usually public but non-broadcast) trial etc., but don't put it on an online case filing platform. Get rid of that, and the incentive to delete literally anything that's not legally required to be archived goes away too. The sentence "This seems like a really shitty way to treat our customers," is going to both look bad and be relevant to lots of lawsuits. On the other hand, if a company doesn't have a communications channel in which people can freely say this, they're going to end up treating their customers in shitty ways a lot more.