3 ms·
I mean is this all too different from a grunt worker at a huge corporation that's completely unable to do anything for you? How many low-tier employees of vario
by ToucanLoucan 3y ago
I mean is this all too different from a grunt worker at a huge corporation that's completely unable to do anything for you? How many low-tier employees of various companies I'm forced to deal with in one way or another are substantially different from an LLM? To me I mean, obviously they are different in that they are human, but if they are:
* Actively prevented from having agency due to policies
* Prevented from resolving my problem due to low rank
* Cannot speak their minds because marketing controls communication
* Are unable to deviate from a predetermined scripted response set
Like... does their humanity even count anymore? It seems tons of large businesses these days employ call center employees who's sole job is to take abuse from angry customers knowing full well they cannot offer any actual solutions, because the business already has their money and isn't interested in serving them further.
- deleted 3y ago[deleted]
- anileated 3y agoI do not disagree. Same applies to many service workers, etc. Their responsibilities are restricted so even in civilized places they are still abused. However, people might not do it in public, etc., that shows it is at least considered unacceptable. In case of chatbots it’s another level, since it’s more like an appliance than a human. Very few people would consider it unacceptable to hit an appliance if frustrated. Except now this appliance talks like a human, so otherwise normal, non-psycho people may be getting used to hitting (without any shame) something that talks like a human.