> Once this is normalized, what is there to distinguish fellow humans from chatbots? One problem is that chatbots may have more authority than humans. Quite o

> Once this is normalized, what is there to distinguish fellow humans from chatbots? One problem is that chatbots may have more authority than humans. Quite often, the companies have removed from humans any authority to deal with a problem that isn't actually on their flow charts. The customer support rep often has no more access to things than you do via a web browser (and might have less!). Until you start fining companies for the human (generally customer--but reps should be an issue, too) time they waste, nothing will change.