It has little to do with a charismatic leader. If you don’t think Jobs would have been worse then let’s not forget Jobs wasn’t even in favor of the App Store in

It has little to do with a charismatic leader. If you don’t think Jobs would have been worse then let’s not forget Jobs wasn’t even in favor of the App Store in the first place. It has everything to do with when a company is an outsider it tries to be consumer friendly, but then when it becomes the dominant player then it adopts all the characteristics all dominant players do of trying to attract as much rent from their business as they can, users be damned.