There are going to be things you might like to know, or do, or to have happen, that sometimes, due to corporate policy, or laws, or the nature of reality, are j

There are going to be things you might like to know, or do, or to have happen, that sometimes, due to corporate policy, or laws, or the nature of reality, are just not going to be allowed. You are going to have to be told ‘no’. It is one of the cruellest parts of employing customer service agents, that we ask these people to do the emotionally draining work of saying no to customers, repeatedly. Even if the customer begs. Even if the customer start to cry. So yes, absolutely: having chat bots do that job would be a mercy.