3 ms·
The human that you're talking to isn't culprit that the company made it impossible to talk humans except after typing too much with a chatbot. The company _is_
by woliveirajr 3y ago
The human that you're talking to isn't culprit that the company made it impossible to talk humans except after typing too much with a chatbot.
The company _is_, and it's also their responsibility to minimise the stress from the customer service agents.
- albert_e 3y agoI got through to a senior bank officer on email after normal website features failed me. He replied by pasting a piece of text from their website that i already saw in first instance and had already explained how that doesn't solve my issue. It took a lot of effort on my part to stay polite in my reply and reiterate how that doesn't help at all and he needs to actually read my original email.
- sokoloff 3y agoFrom the bank officer's angle, the strategy they used (find some info on the site and send it to the customer) probably works well over half the time, because people just don't read. That you did, and got rightly annoyed by the response, probably makes you an exception from the bank officer's escalation experience.