Yes the 'management of perception' is a key point here because that is essentially what politics is, and this case was so close to politics i.e. the government

Yes the 'management of perception' is a key point here because that is essentially what politics is, and this case was so close to politics i.e. the government was the sole shareholder, the Post Office needed to show a profit so it could be sold The CEO was effectively rewarded for managing the crisis (when the crisis was in full swing in 2019) by the government through the award of the CBE and a seat on the board of an NHS trust etc.