> "If they can't tell me what the software is supposed to do, I can't test it," Francine, the test manager, scowled. "So, I tell them that I won't start testing

> "If they can't tell me what the software is supposed to do, I can't test it," Francine, the test manager, scowled. "So, I tell them that I won't start testing until they produce a detailed requirements document." I think this attitude could only work if you expected end-users to do the same: no user interactions except things explicitly written in the manual.