There wasn’t really anything beyond lack of will that stopped companies from hooking up existing chatbots to backend functions so they could accomplish the most

There wasn’t really anything beyond lack of will that stopped companies from hooking up existing chatbots to backend functions so they could accomplish the most basic support tasks beyond searching a knowledgebase, so I’m not sure there’s a strong case that they will now, just because the language models are more powerful. If anything it’s a bigger risk to the company–an LLM with broad access to genuinely useful account management tools could easily be manipulated into doing things it shouldn’t, so it would have to be implemented very carefully.