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I disagree. I suspect with current technology even they will be able to provide the AI with backend functions it can call and then let it handle the support and

I disagree. I suspect with current technology even they will be able to provide the AI with backend functions it can call and then let it handle the support and calls to the functions.' It'll be a lot better than current 'select a few options' chatbot support than we have.

macNchz 3y ago
There wasn’t really anything beyond lack of will that stopped companies from hooking up existing chatbots to backend functions so they could accomplish the most basic support tasks beyond searching a knowledgebase, so I’m not sure there’s a strong case that they will now, just because the language models are more powerful. If anything it’s a bigger risk to the company–an LLM with broad access to genuinely useful account management tools could easily be manipulated into doing things it shouldn’t, so it would have to be implemented very carefully.