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I'll go a step further and say that nobody _wants_ to talk to robots. Robots are simply too inflexible and cant respond or be reasoned with. AI for service jobs

I'll go a step further and say that nobody _wants_ to talk to robots. Robots are simply too inflexible and cant respond or be reasoned with. AI for service jobs is going to go the same way as chatbots: companies saw people liked chatting rather than calling or emailing, so they automated that, but locked it down so much that the chatbots were basically a dumber version of the same menus already available. AI's going to be the same way: companies will see that people like talking to people, they'll use AI to try to automate customer support, they'll lock the AI down to a handful of possibilities and completely miss the point of why people preferred talking to people in the first place, some startup offering this service will be valued at $10 billion

whimsicalism 3y ago
I disagree. I suspect with current technology even they will be able to provide the AI with backend functions it can call and then let it handle the support and calls to the functions.' It'll be a lot better than current 'select a few options' chatbot support than we have.
- macNchz 3y ago
  There wasn’t really anything beyond lack of will that stopped companies from hooking up existing chatbots to backend functions so they could accomplish the most basic support tasks beyond searching a knowledgebase, so I’m not sure there’s a strong case that they will now, just because the language models are more powerful. If anything it’s a bigger risk to the company–an LLM with broad access to genuinely useful account management tools could easily be manipulated into doing things it shouldn’t, so it would have to be implemented very carefully.