3 ms·

As far as I know those Indian call centers usually use software like AnyDesk. This is not malware. In fact, it is already available in the App Store: https://a

• mynameisvlad 3y ago
  To be fair, that is their viewer application. Not an actual screen sharing server. It would be very difficult for a scammer to do anything to your device or account using the app in the App Store as is.
• acdha 3y ago
  That’s the viewer, and it has limits on what they can do and how they can describe it to users. On the desktop side, we have a long history of things surreptitiously installing other things or misrepresenting the source or capabilities of the software. Here’s an old example: one of the researchers in the lab I worked at mentioned that his laptop was acting odd. A quick check revealed, yeap, loaded with malware including a browser extension injecting ads into every page. He mentioned that he’d been cruising video sites the other night and had installed the free viewer plugin on one of them… Again, I don’t think that the situation is perfect or that the trade off shouldn’t be consciously reconsidered but there is a context of millions of people doing things like that. People making mistakes is a daily occurrence and even relatively savvy users can be socially engineered.