What is this notion that you receive value in perpetuity when you are not being "saddled" with ownership? That is a facade. A downright lie told by salespeople

What is this notion that you receive value in perpetuity when you are not being "saddled" with ownership? That is a facade. A downright lie told by salespeople to laypeople. Your SaaS vendor makes money by taking your investment and not offering that much value for it. The idea that they will take your money and somehow give you more money back worth of support or service or anything is hocus pocus. That's just not how business stays in business. When you're on-prem and your admin spends one hour this month, but no hour next month... you are pocketing that hour of productivity. When the vendor pockets the hour, you still get charged for it. The business model of your SaaS vendor is to use the economy of scale to multiply those hours by the number of clients they have, and then keep those hours for themselves. If you are in business, and your business has requirements, you must meet those requirements. If you cannot afford to meet your requirements, then there are no need for requirements and your business will rightfully cease to function or exist. If you can't do what you came here to do then why are you here? This notion of "feel sorry for the business who can't afford their supply chain" is just downright laughable. That's not how capitalism is supposed to work. Failing business should be replaced by healthy ones. Not strung along in misery indefinitely.