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> SaaS tends to pull teams in the direction of modifying their usage of the product in a more conventional direction. Which leads to less need for specialized s

> SaaS tends to pull teams in the direction of modifying their usage of the product in a more conventional direction. Which leads to less need for specialized support. This is one of the most interesting things in the article to me and I am unconvinced this is actually a GOOD thing. Yes you save by not getting bogged down with technical debt and crusty software, BUT! You can incur cost for the loss of adaptability, flexibility and efficiency by having to work using the "blessed" workflow. The costs don't necessarily translate well onto a simple spreadsheet so I always feel it's an often overlooked aspect of the more locked down sass

fuzzfactor 3y ago
The elephant in the room is the way sometimes whole companies need to migrate away from a highly optimized workflow in order to conform to some non-custom software, specifically because the workflow is not extremely generic. It doesn't take too many of these packages before optimization and efficiency are beyond the horizon and no longer in the rear-view mirror. The electronic equivalent of one paper cut at a time for everyone who touches it. This can lead to ingrained violations of Conway's Law up and down the line. It can be more difficult to see the forest for the trees when the elephant has grown bigger than the room.